FAQ

Why should I buy from Speed Science?

Quite simply, no BS.  That’s right, we are honest, straight up enthusiasts offering quality parts at fair prices. No lies, no selling what we don’t have or can’t get, no delayed shipping because we want to try and get more orders together.  We want our customers to have the best experience they have ever had with a performance parts supplier.

How does the "Available On Order" Shipping Work?

In 99% of cases the shipping info will be listed on the product. Products ship from our US supplier direct to us and will then be forwarded to me. The time frames are listed and these will be offered to you in the check out.

See Video Below

What is your refund/return policy?

We are obliged to fulfil our obligations under the Consumer Guarantees Act.  This means we will offer a refund if a part is faulty and we cannot repair or replace it for you. We are not obligated to refund you if you change your mind on a purchase.  In some cases, a store credit will be given upon return of the goods in new condition (solely at our discretion).

Special Orders (products purchased that aren't in stock with us and ordered in specifically for customers) will not be refunded for any other reason other than those laid out in the CGA as it pertains to warranty/repair issues.

A restocking fee of 10% of the purchase price will apply to any returned part (as approved by Speed Science).

How long will shipping take?

In 99% of cases, New Zealand customers will receive your purchase within 3 business days of ordering. However North Island customers can expect 1-2 days typically. You will receive an e-mail with track and trace information so you can track the progress of your order directly.

International customers - Shipping times vary from country to country. Australian customers should allow 5-10 working days depending on service. Other countries 10-20 working days.

See video below for shipping on special orders.

I can’t find what I am looking for, can you get it?

We can’t stock everything but we have access to over 500 brands. Simply contact us with what you need and we will do our best to get it for you.

Do you sponsor cars?

We will take any formal sponsorship proposal seriously.  Bear in mind we will expect to see a well thought out proposal, outlining how Speed Science will gain exposure from the sponsorship of your car.

Can I pick up my purchase?

Yes! The website will give you an option to pick-up from the shop. Just note the opening hours and make sure you come then 🙂

Placing Orders, Shipping Options & Special Order Products